Delete your account

You can delete your LTP account and personal data at any time. There are two ways to do it, and you do not need to contact us first.

From the app

Fastest

Open LTP and go to Profile → Settings → Delete Account, then confirm. Your account and personal data are removed straight away.

By email

If you cannot sign in, email support@losertopay.com from the address registered to your account, with the subject “Account deletion request”. Include your username so we can find the account.

We verify that the request comes from the account holder before deleting anything. This protects you from someone else deleting your account.

What gets deleted

Deleting your account removes:

Your profile: name, username, email, phone number, date of birth, city, photo, banner, About Me and self-reported experience
Your challenges, events and 24-hour notes
Your direct messages and group chat messages
Your social graph: friends, follows, endorsements you gave and received, and team memberships
Your uploaded images and your saved location
Your push notification token, so notifications stop
Your login. You will never be able to sign in again, and this cannot be undone.

This is not a deactivation or a hidden account. Your profile stays in the system only as an unnamed “Deleted player” with every personal detail erased.

Your match history is not deleted. A match is a record of two people. Deleting yours would erase those games from your opponents’ history while leaving the rating those games produced in place, so matches are kept with you shown as “Deleted player”. Nothing identifies you on them. If you want your own record, save it before you delete.

What we keep, and why

Moderation and safety records. If your account was reported, suspended or actioned, we keep a limited record of that. Deleting it would let a banned user return by making a new account, which puts other players at risk.

Your registration details. The name, email and phone you registered with are kept securely for 180 days after you delete your account, because the Information Technology (Intermediary Guidelines) Rules, 2021 require it. They are used for nothing else, then erased.

Records the law requires us to keep. Payment, booking, ticket, refund and invoice records are kept for as long as Indian tax and company law require, up to eight years. We keep only that, for only that long, and remove your personal identifiers from it where the law allows.

Bookings, tickets and events you registered for. A venue or organiser keeps a record of who booked or attended. Your name is replaced by “Deleted player” on what we hold. A venue or organiser that already received your details keeps its own copy under its own legal duties.

Backups. Copies may persist in encrypted infrastructure backups until those roll off on our provider's normal cycle. They are not used to restore a deleted account.

Content other players created that mentions you (for example, the result of a match you played) may remain as part of their record, without your personal details attached.

How long it takes

In the app: immediate. It runs as soon as you confirm.

By email: we acknowledge within 24 hours and complete the deletion within 15 days. Deletion here means the profile is erased as described above; the records we must keep by law are kept only as long as the law requires.

Questions or complaints

Write to support@losertopay.com. Our Grievance Officer acknowledges complaints within 24 hours and resolves them within 15 days, as required by the Information Technology Rules, 2021. Full detail on what we collect and why is in our Privacy Policy.

This page explains account deletion for the LTP mobile app, operated by Raskah Technologies Private Limited.